Servicing & Repairs

No. MOBOT currently does not provide home servicing or on-site repairs. All inspections and repairs must be carried out at a MOBOT service centre, where the technicians and necessary equipment are available.

If you are unable to transport your device personally, contact your nearest MOBOT service centre and ask the team to help arrange a Lalamove pickup.

The customer is responsible for all Lalamove pickup and return delivery charges.

Please contact the service location before heading down, especially if you are visiting Woodlands or Bukit Batok. This allows the team to confirm technician availability and advise you on what to bring.

Walk-in servicing is subject to the existing queue and does not guarantee immediate inspection or same-day completion.

The servicing time depends on:

1. The number of devices in the servicing queue
2. The type and complexity of the problem
3. Whether replacement parts are required
4. The availability of the required spare parts
5. Whether additional testing is needed

Some minor issues may be completed sooner, while more complicated repairs may take longer. The technician can provide a better estimated completion time after inspecting the device.

Please note that same-day servicing is not guaranteed.

The service charge depends on whether your device is still within its warranty period.

For devices outside the warranty period, the $35 service charge excludes replacement parts. MOBOT will provide a quotation before proceeding with any chargeable repair.

No. The $35 service charge does not include replacement parts.

If a component needs to be replaced, MOBOT will provide a quotation showing the additional part cost before starting the repair.

An exact repair price usually cannot be confirmed until the technician has inspected the device. The final cost depends on:

1. The cause of the problem
2. The repair work required
3. The components that need replacement
4. Spare-part availability
5. Whether the issue is covered by warranty
6. MOBOT will provide a quotation before proceeding with any chargeable work.

Contact your nearest MOBOT service centre and provide:

1. The device model
2. A photo of the device
3. A photo of the required part, if possible
4. A description or video of the problem
5. The device serial number, if requested

Spare-part prices and availability vary by model. In some cases, a physical inspection is required to identify the correct component.

MOBOT does not provide its own home collection service. However, you may contact your nearest service centre and ask the team to help arrange a Lalamove pickup.

The process is:

1. Call the MOBOT location nearest to you.
2. Provide your device model, address and a description of the issue.
3. Ask the team to arrange a Lalamove pickup.
4. Confirm the pickup details and transportation charge.
5. Prepare the device for collection.

The customer must pay the Lalamove transportation charges.

Please contact the receiving MOBOT service centre first. Do not send the device without informing the location, as the team needs to confirm:

1. That the outlet can receive the device
2. Technician availability
3. Your contact information
4. Which accessories should be sent with the device
5. How the device should be secured for transportation

No. The warranty covers eligible servicing at the MOBOT service centre but does not cover transportation costs.

All Lalamove pickup and return delivery charges must be paid by the customer, even when the device is still under warranty.

Yes. If a chargeable replacement part is required, MOBOT will provide a quotation before proceeding.

The technician will only continue with the chargeable repair after you have agreed to the quotation.

MOBOT will contact you using the contact details provided when your device is ready for collection or when there is an update regarding the repair.

Please ensure that your name and contact number are recorded correctly when handing over the device.

Photos and videos may help the team understand the issue, but they may not be sufficient for a complete diagnosis. Our technician may still need to inspect and test the device physically before confirming:

1. The cause of the problem
2. The parts required
3. The total repair cost
4. The estimated completion time

Please contact your nearest MOBOT service centre with the device’s brand and model before bringing it down.

Servicing will depend on technician capability, the device’s condition and the availability of compatible spare parts. Warranty benefits only apply according to the applicable MOBOT warranty terms and verified purchase details.